Arbitration Center

Alternative Dispute Resolution is the possibility that all consumers have at their disposal to resort to official entities that assist them in resolving or guiding them through a conflict. The Online Dispute Resolution website is an official site managed by the European Commission, dedicated to helping consumers and traders resolve their disputes outside of court:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Customers who are defined as consumers under Law 144/2015 and who have entered into purchase and sale contracts and/or service provision contracts have the right to resort to official entities that assist them in resolving any conflict related to such contracts, without prejudice to their right to take the matter to Judicial Courts.

The updated list of Alternative Dispute Resolution entities available under Article 17 of Law No. 144/2015, of September 8, is listed on the Consumer Portal, accessible via the website www.consumidor.pt. For more information, you may also consult Law 144/2015.

Furthermore, for disputes arising from online purchases, you may resort to a dispute resolution system known as the “ODR Platform – Online Dispute Resolution/RLL”, created by the EU.

In any case, you may contact one of the centers listed below.

Entities for Alternative Dispute Resolution